Quality Policy

 
The priority of ICB Pharma Sp. z o.o. is the consistent fulfillment of customer requirements by maintaining a high quality of products and services provided. We specialize in the development and production of innovative bio-chemical solutions in the areas of human and animal health protection, pest control, agriculture and horticulture, as well as analytical and research and development services. In our operations, we follow the principles of modern management, responsibility, and continuous improvement.

The objective of ICB Pharma Sp. z o.o. is to maintain and strengthen its position as an industry leader in both domestic and international markets, acting as a reliable, trustworthy, and professional business partner that ensures high quality, safety, and timely delivery of services to its customers.
In our relations with customers, we focus on their needs, trust, and long-term cooperation.

Maintaining the highest quality of manufactured products and provided services, as well as implementing and effectively maintaining Quality Management Systems compliant with the requirements of PN-EN ISO 9001:2015 and PN-EN ISO 13485:2016, enables effective company management, competitiveness in the market, and the achievement of the organization’s strategic objectives.

We achieve these objectives through:

  • compliance with applicable legal, regulatory, normative, and customer requirements;
  • an individual, reliable, and partnership-based approach to customers, and building lasting trust;
  • providing products and services that meet customer expectations to the greatest possible extent;
  • considering the organizational context when planning operational activities;
  • strict control of production and sales processes at every stage, using modern methods of testing, measurement, and information transfer;
  • systematic improvement of infrastructure standards and maintaining the efficiency of technical facilities;
  • development and enhancement of employee qualifications in order to improve the quality and safety of work performed;
  • cost optimization and improvement of the organization’s economic efficiency;
  • ensuring effective internal and external communication;
  • identification, assessment, and supervision of risks and opportunities related to processes;
  • building employee awareness that responsibility for the quality and safety of products and services is the fundamental duty of every employee;
  • continuous improvement of processes and the effectiveness of Quality Management Systems.

The guarantee of achieving the established objectives is the full commitment of the Management Board and employees to maintaining and improving all processes aimed at ensuring customer satisfaction, compliance with the requirements of PN-EN ISO 9001:2015 and PN-EN ISO 13485:2016, as well as with applicable legal regulations.

We commit to promoting, applying, and regularly reviewing this Quality Policy to ensure its continued relevance and effectiveness.